FAQ

GENERAL QUESTIONS

CAN I CHANGE MY ORDER?

UNFORTUNATELY, WE CANNOT CHANGE ANY INFORMATION ON AN EXISTING ORDER ONCE IT HAS BEEN PROCESSED FOR SHIPPING, INCLUDING DETAILS LIKE YOUR SHIPPING ADDRESS, BILLING INFORMATION, ITEM, SIZE, OR QUANTITY. WE ALSO CANNOT CANCEL ORDERS ONCE THEY HAVE BEEN PROCESSED.

IF YOU HAVE NOT YET RECEIVED A SHIPPING CONFIRMATION, WE MAY BE ABLE TO MAKE AN ADDRESS CHANGE OR CANCELLATION. PLEASE CONTACT US AT THE EMAIL LISTED ABOVE, SELECT THE APPROPRIATE CATEGORY AND WE WILL DO OUR BEST TO ACCOMMODATE YOUR REQUEST!

ALL ORDERS ARE SUBJECT TO OUR RETURNS AND EXCHANGES POLICY. PLEASE NOTE THAT A REQUEST FOR ADDRESS CHANGE OR CANCELLATION IS NOT GUARANTEED UNTIL ONE OF OUR TEAM MEMBERS CONFIRMS THAT YOUR REQUEST HAS BEEN PROCESSED.

 

 

ONCE I PLACE AN ORDER, WHEN WILL MY ACCOUNT BE CHARGED?

IF YOU PLACE AN ORDER ON OUR STORE, YOU WILL BE CHARGED FOR THE FULL AMOUNT OF YOUR ORDER IMMEDIATELY. IF YOU SEE OTHER OUTSTANDING CHARGES ON YOUR ACCOUNT, PLEASE WAIT UP TO 3 BUSINESS DAYS FOR THEM TO BE VOIDED. IF NOT AND YOU BELIEVE THERE HAS BEEN A BILLING ERROR, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE.

 

 

 

CAN I PLACE AN ORDER BY PHONE?

WE CAN ONLY ACCEPT ORDERS PLACED THROUGH THE WEBSITE. IF YOU HAVE DIFFICULTY ACCESSING THE SITE FOR ANY REASON, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AND WE WILL DO OUR BEST TO ASSIST YOU.

 

 

CAN I GET A DIFFERENT SIZE OR COLOR THAN THE STORE OFFERS?

NO. IF A SIZE, COLOR OR OTHER VARIATION DOES NOT APPEAR ONLINE, IT IS CURRENTLY UNAVAILABLE.

 

 

WHAT HAPPENS IF YOU ARE OUT OF STOCK OF AN ITEM I HAVE ALREADY ORDERED?

IN THE RARE EVENT THAT AN ITEM IS OUT OF STOCK AFTER YOU HAVE ORDERED, WE WILL CONTACT YOU AS SOON AS POSSIBLE TO EXCHANGE THE ITEM FOR ANOTHER OF THE SAME VALUE. WE DO EVERYTHING WE CAN TO ENSURE THAT STOCK LISTS ARE ACCURATE TO PREVENT THIS FROM HAPPENING. PLEASE NOTE THAT IF WE DO NOT RECEIVE A RESPONSE FROM YOU WITHIN 5 BUSINESS DAYS, WE RESERVE THE RIGHT TO REFUND YOUR ORDER IN FULL.

 

 

IF I PLACED AN ORDER WITH MULTIPLE ITEMS, CAN I REMOVE ONE OR MORE ITEMS FROM THIS OFFER TO GET A REFUND?

NO. IF YOU ORDER MULTIPLE ITEMS AND LATER DECIDE THAT YOU DON'T WANT ALL OF THE PRODUCTS, YOU MUST CANCEL THE ENTIRE ORDER AND BUY BACK THE ITEMS YOU WANT INDIVIDUALLY.

 

 

 

WHAT IS THE VAT ON MY ORDER?

 

VAT IS APPLIED TO ALL DOMESTIC ORDERS. VAT IS CALCULATED ON THE BASIS OF THE APPLICABLE SALES TAX AND USE TAX LAWS FOR THE WHOLE OF FRENCH TERRITORY.

 

HOW DO DISCOUNTS AND SPECIAL OFFERS WORK?

UNLESS OTHERWISE STATED, PRODUCT PRICES ALREADY INCLUDE DISCOUNTS.

ALL OFFERS ARE LIMITED TO AVAILABLE STOCK. NO COUPON OR VOUCHER IS VALID AFTER PURCHASE, ON PRIOR PURCHASES, GIFT CARDS, GIFT CERTIFICATES, TAXES, SHIPPING OR HANDLING AND PROCESSING FEES.

 

BUYER MUST PAY APPLICABLE VAT. OFFER CANNOT BE COMBINED WITH ANY OTHER SALE, PROMOTION, DISCOUNT, CODE, PROMO, COUPON AND/OR OFFER. PROMOTIONS HAVE NO MONETARY VALUE. OFFER CANNOT BE SOLD, TRANSFERRED OR EXCHANGED.

THIS OFFER IS VOID WHERE PROHIBITED, TAXED OR OTHERWISE RESTRICTED. RETURNS OR CANCELLATIONS OF ANY PORTION OF A PURCHASE WILL REQUIRE VOIDAGE OF THE OFFER OR AN AMOUNT EQUAL TO THE OFFER. UNIVERSAL MUSIC GROUP RESERVES THE RIGHT TO TERMINATE OR MODIFY ANY PROMOTION AT ANY TIME IN ITS SOLE DISCRETION. OTHER RESTRICTIONS MAY APPLY. OFFERS ARE VALID IN FRANCE ONLY, UNLESS OTHERWISE STATED.

 

PREORDERS

I ORDERED AN ITEM MARKED AS "PRE-ORDER". WHEN WILL IT ARRIVE?

PRE-ORDER ITEMS ARE NOT AVAILABLE TO SHIP AT THE TIME OF PURCHASE. PRE-ORDER SHIPPING TIMES ARE DETAILED IN THE PRODUCT DESCRIPTION AS WELL AS IN YOUR CONFIRMATION EMAIL. PLEASE NOTE THAT, UNLESS OTHERWISE STATED, ANY ORDERS INCLUDING A PRE-ORDER ITEM WILL NOT SHIP UNTIL ALL ITEMS ARE AVAILABLE.

 

 

PLEASE CHECK YOUR INBOX AND ORDER CONFIRMATION EMAIL FOR SHIP DATE FOR PRE-ORDER ITEMS. SHIPPING AND DELIVERY DATES FOR THESE ITEMS ARE ESTIMATED UNLESS OTHERWISE STATED.

 

WHILE WE MAKE EVERY BEST EFFORT TO PROVIDE ACCURATE DELIVERY ESTIMATES FOR YOUR ORDERS, UNFORESEEN PRODUCTION DELAYS FOR PRE-ORDER AND LIMITED EDITION ITEMS MAY OCCUR. IF AN ITEM IN YOUR ORDER HAS BEEN AFFECTED BY A PRODUCTION DELAY, WE WILL NOTIFY YOU BY EMAIL AS SOON AS POSSIBLE.

 

 

IS THERE ANYTHING ELSE I SHOULD KNOW ABOUT PRE-ORDERS?

YES! IF YOU ARE PLACING A PRE-ORDER IN OUR STORE, PLEASE NOTE THE FOLLOWING:

PAYMENT IS CHARGED IMMEDIATELY AT THE END OF THE ORDER.

IF YOU PRE-ORDER A ITEM WITH AN IN-STOCK ITEM, UNLESS OTHERWISE NOTED, YOUR ORDER WILL SHIP WHEN THE PRE-ORDER ITEM BECOMES AVAILABLE.

PRE-ORDER TIMES VARY BY PRODUCT. PLEASE REFER TO THE PRODUCT DESCRIPTION FOR AN ESTIMATED SHIP DATE FOR THE ITEM YOU ARE ORDERING.

THE DATE SHOWN ON THE PRODUCT PAGE IS AN ESTIMATE BASED ON DETAILS PROVIDED BY THE SUPPLIER OF THE MERCHANDISE AND MAY VARY DEPENDING ON DEMAND.

DETAILS REGARDING DELAYS ARE COMMUNICATED WHEN THE INFORMATION IS PROVIDED BY THE PROVIDER. IF AN UPDATE HAS NOT BEEN PROVIDED, WE DO NOT YET HAVE THE INFORMATION.

SHIPPING

WHEN WILL MY ORDER BE SHIPPED?

IN MOST CASES, EXCEPT FOR PRE-ORDERS, ORDERS ARE SHIPPED WITHIN 2-3 BUSINESS DAYS. SHIPPING AND DELIVERY DATES ARE NOT GUARANTEED UNLESS OTHERWISE STATED.

 

WHEN WILL I RECEIVE TRACKING INFORMATION?

YOU WILL RECEIVE TRACKING INFORMATION AS SOON AS YOUR PACKAGE IS SHIPPED, THROUGH THE EMAIL YOU PLACED YOUR ORDER WITH. CHECK ALL INBOXES, INCLUDING YOUR SPAM FOLDER, IF YOU CANNOT FIND YOUR SHIPPING CONFIRMATION. PLEASE NOTE THAT IT CAN SOMETIMES TAKE UP TO 3 DAYS FOR YOUR TRACKING LINK TO BE UPDATED.

 

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE ONCE IT IS SHIPPED?

DOMESTIC ORDERS NORMALLY ARRIVE WITHIN 3-7 DAYS OF SHIPMENT UNLESS OTHERWISE NOTED. INTERNATIONAL ORDERS NORMALLY ARRIVE WITHIN 2-4 WEEKS OF SHIPMENT. PLEASE NOTE THAT THESE ORDERS MUST GO THROUGH YOUR COUNTRY'S CUSTOMS OFFICE BEFORE BEING RELEASED FOR FINAL DELIVERY, WHICH MAY OCCASIONALLY CAUSE ADDITIONAL DELAYS.

 

ONCE AN ORDER LEAVES OUR WAREHOUSE, SHIPPING DELAYS MAY OCCUR DUE TO FACTORS BEYOND OUR CONTROL. UNFORTUNATELY, WE CANNOT CONTROL HOW QUICKLY AN ORDER ARRIVES ONCE IT LEAVES OUR WAREHOUSE. CONTACTING THE SHIPPING CARRIER IS THE BEST WAY TO GET MORE INFORMATION ON THE LOCATION OF YOUR PACKAGE AND ESTIMATED DELIVERY DATE.

 

PLEASE NOTE THAT SHIPPING DELAYS WILL OCCUR IF YOU PROVIDE AN INCORRECT ADDRESS DURING CHECKOUT.

 

IF YOUR PACKAGE IS RETURNED TO OUR FACILITY DUE TO A SHIPPING ERROR, WE WILL CONTACT YOU VIA THE EMAIL ADDRESS PROVIDED WITH YOUR SHIPPING INFORMATION. IF WE DO NOT RECEIVE A RESPONSE WITHIN 5 BUSINESS DAYS, WE RESERVE THE RIGHT TO REFUND YOUR ORDER. THIS APPLIES TO ALL MERCHANDISE ORDERS, INCLUDING LIMITED EDITIONS AND PRE-ORDERS.

PLEASE NOTE THAT IN THE EVENT OF SPLIT SHIPPING OF AN ORDER, WE CAN ONLY REFUND YOU FOR WHAT HAS BEEN RETURNED TO US.

MY ITEM HAS BEEN SHIPPED BUT HAS STILL NOT ARRIVED. IS MY PACKAGE LOST?

YOU HAVE UP TO 15 DAYS FROM THE SHIPPING DATE TO REPORT YOUR PACKAGE AS LOST IN ORDER TO RECEIVE A REFUND FOR THE MISSING ITEM(S), OR A RESHIPMENT IF STOCK PERMITS.

 

FOR ORDERS SHIPPED TO FRANCE: IF YOU HAVE NOT RECEIVED YOUR PACKAGE WITHIN 2 WEEKS OF SHIPPING, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AS SOON AS POSSIBLE SO WE CAN RESOLVE THE ISSUE FOR YOU.

FOR ORDERS SHIPPED OUTSIDE FRANCE: IF YOU HAVE NOT RECEIVED YOUR PACKAGE WITHIN 4 WEEKS OF SHIPPING, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AS SOON AS POSSIBLE SO WE CAN RESOLVE THE ISSUE FOR YOU.

 

IF YOU RECEIVE TRACKING FOR AN ORDER BUT IT HAS NOT BEEN UPDATED BEYOND THE "PRE-SHIPPING" OR "LABEL CREATION" STAGE WITHIN 2 WEEKS OF SHIPPING. IF YOU RECEIVE TRACKING FOR AN ORDER BUT IT HAS NOT BEEN UPDATED BEYOND THE "PRE-SHIPPING" OR "LABEL CREATION" STAGE WITHIN 2 WEEKS, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE SO WE CAN INVESTIGATE THE ISSUE.

PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR PACKAGES LOST DUE TO AN INCORRECT SHIPPING ADDRESS PROVIDED WITH YOUR ORDER. SHIPPING DELAYS WILL OCCUR IF YOU PROVIDE AN INCORRECT ADDRESS DURING CHECKOUT.

 

MY TRACKING SAYS MY ORDER HAS BEEN DELIVERED, BUT I HAVE NOT RECEIVED IT YET. WHERE IS IT?

SOME CARRIERS WILL REPORT A PACKAGE AS DELIVERED BEFORE IT ACTUALLY HAS BEEN DELIVERED. WHILE THIS IS UNUSUAL, THIS CAN HAPPEN UP TO 5 DAYS BEFORE AN ITEM IS ACTUALLY DELIVERED. YOU CAN TRY CONTACTING THE CARRIER TO GET A BETTER IDEA OF THE DELAY. IF YOU STILL HAVE NOT RECEIVED YOUR PACKAGE AFTER 5 DAYS, CHECKED WITH YOUR NEIGHBORS AND STILL HAVE NOT RECEIVED IT, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AND WE WILL DO OUR BEST TO HELP YOU!

 

 

 

MY ORDER IS BEING SHIPPED TO A COUNTRY OUTSIDE FRANCE. WILL I HAVE TO PAY CUSTOMS/IMPORT FEES TO RECEIVE MY ORDER?

DEPENDING ON YOUR COUNTRY, YOU MAY BE CHARGED CUSTOMS/IMPORT FEES. CUSTOMS FEES ARE THE SOLE RESPONSIBILITY OF THE BUYER; WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS FEES ONCE YOUR PACKAGE HAS LEFT OUR PREMISES.

CUSTOMS FEES ARE CALCULATED BASED ON THE CONTENTS OF EACH PACKAGE. IF AN ORDER ARRIVES IN MULTIPLE PACKAGES, CUSTOMS FEES WILL NOT INCREASE BUT WILL BE COLLECTED UPON IMPORT OF EACH PACKAGE.

IF CUSTOMS FEES ARE REFUSED AT THE TIME OF DELIVERY, YOUR ORDER WILL BE RETURNED TO US. ONCE WE RECEIVE YOUR PACKAGE, WE WILL BE ABLE TO REFUND YOUR PURCHASE. IF YOU ARE UNFAMILIAR WITH CUSTOMS FEES, PLEASE CONTACT YOUR LOCAL POST OFFICE OR CUSTOMS OFFICE FOR MORE INFORMATION.

 

 

 

RETURNS AND EXCHANGES

 

HOW DO I START THE PROCESS OF RETURNING MY ORDER FOR A REFUND OR EXCHANGE?

 

PLEASE CONTACT OUR TEAM BY EMAILING US AT THE ADDRESS LISTED ABOVE BEFORE SENDING US YOUR PACKAGE. IF YOU SEND US AN ITEM FOR RETURN OR EXCHANGE WITHOUT CONTACTING US FIRST, WE CANNOT GUARANTEE THAT YOUR REQUEST WILL BE PROCESSED.

 

HOW LONG AFTER MY ORDER CAN I SUBMIT A RETURN OR EXCHANGE REQUEST?

RETURN OR EXCHANGE REQUESTS MUST BE MADE WITHIN 14 DAYS OF THE DATE YOUR ORDER IS RECEIVED.

 

 

 

DO YOU ACCEPT PRODUCT RETURNS IN ANY CONDITION?

ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION AND PACKAGING, WITH TAGS ATTACHED. RETURNED ITEMS MAY NOT BE WASHED, WORN, USED OR ALTERED IN ANY WAY.

 

 

 

CAN I RETURN AN ITEM RECEIVED IN A BUNDLE FOR A REFUND?

 

 

NO. IF YOU WISH TO RETURN AN ITEM RECEIVED IN A BUNDLE FOR A REFUND, YOU MUST RETURN THE ENTIRE BUNDLE. PARTIAL REFUNDS WILL NOT BE GIVEN FOR ITEMS IN A BUNDLE UNLESS THE ITEM IN QUESTION HAS BEEN PROVEN TO BE DAMAGED.

 

 

 

WHO PAYS FOR MY RETURN?

YOU MUST BE RESPONSIBLE FOR THE COSTS OF RETURN, EXCEPT IN CASES WHERE WE ARE RESPONSIBLE FOR THE CAUSE OF THE RETURN OR EXCHANGE (SEE "DAMAGED, INCORRECT OR INCOMPLETE ORDERS").

 

 

HOW LONG WILL IT TAKE TO GET A REFUND FOR MY RETURNED ITEM?

PLEASE ALLOW 3-5 BUSINESS DAYS FOR YOUR ITEM TO BE PROCESSED. REFUNDS TYPICALLY TAKE 5-8 BUSINESS DAYS TO REPORT TO YOUR ACCOUNT ONCE THEY HAVE BEEN PROCESSED, BUT CAN SOMETIMES TAKE UP TO 10 BUSINESS DAYS.

 

 

DAMAGED, INCORRECT OR INCOMPLETE ORDERS

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED, INCORRECT OR INCOMPLETE?

IF YOUR ITEM ARRIVED DAMAGED, OR YOU RECEIVED AN INCORRECT ITEM, WE WILL NEED PHOTOS TO VERIFY THE DAMAGE AND/OR TO CONFIRM WHICH INCORRECT ITEM WAS SHIPPED. THIS HELPS US UNDERSTAND WHAT WENT WRONG AND ALLOWS US TO AVOID SIMILAR ISSUES FOR YOU AND OTHER CUSTOMERS IN THE FUTURE.

WE CAN ONLY PROCESS A REFUND OR EXCHANGE FOR DAMAGED AND/OR INCORRECT ITEMS WITHIN 60 DAYS FROM THE DATE THE ORDER IS RECEIVED.

ONCE WE RECEIVE THE PHOTOS, WE WILL EMAIL YOU WITH A RETURN LABEL. ONCE THE ITEM IN QUESTION HAS BEEN RETURNED TO OUR WAREHOUSE, WE WILL ISSUE YOU A REPLACEMENT ITEM. PLEASE CONTACT OUR TEAM IMMEDIATELY BY EMAILING US AT THE ADDRESS LISTED ABOVE. WE WILL RESOLVE YOUR ISSUE AS SOON AS POSSIBLE!

 

 

 

WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO THE MERCHANDISE ONCE IT HAS BEEN WORN, USED OR WASHED.

WHAT IF THE ITEM I ORDERED ARRIVES AND IT DOESN'T LOOK LIKE THE STORE PHOTO?

OFTEN, THE IMAGES USED ON THE STORE ARE DIGITAL MOCKUPS OF WHAT THE PRODUCT IS SUPPOSED TO LOOK LIKE. THIS USUALLY VARIES ONCE THE PRODUCT IS CREATED AND SHIPPED.

 

 

 

PLEASE FEEL FREE TO CONTACT OUR TEAM IF YOU THINK THE PRODUCT YOU RECEIVED IS SIGNIFICANTLY DIFFERENT FROM THE DIGITAL MOCKUP IN THE SHOP. MAKE SURE TO SEND ONE OR TWO PHOTOS SO OUR TEAM CAN SEE THE DIFFERENCE AND BETTER HELP YOU.

 

 

 

 

 

 

 

ACCESS TO PRESALE TICKETS

WHAT IS PRESALE TICKET ACCESS?

ACCESS TO PRESALE TICKETING GIVES YOU THE OPPORTUNITY TO PURCHASE TICKETS TO AN EVENT BEFORE THEY GO ON GENERAL SALE TO THE PUBLIC. PLEASE NOTE THAT DUE TO A LIMITED NUMBER OF TICKETS AND HIGH DEMAND, THERE IS NO GUARANTEE THAT YOU WILL BE ABLE TO PURCHASE TICKETS TO THE SHOW USING YOUR PRESALE CODE. PRESALE CODES HAVE NO MONETARY VALUE AND ARE NON-TRANSFERABLE. THEY ARE BREAKAGE SENSITIVE AND CAN ONLY BE USED ONCE.

 

 

 

HOW TO OBTAIN A PRESALE ACCESS CODE?

ACCESS TO TICKET PRESALE THROUGH THE STORE IS GENERALLY LIMITED TO FANS WHO PURCHASE A PARTICULAR PRODUCT OR PLACE AN ORDER AT A GIVEN TIME. PLEASE REFER TO THE APPLICABLE STORE AND/OR PRODUCT LISTING FOR COMPLETE DETAILS ON HOW TO GAIN ACCESS TO TICKET PRESALE THROUGH AN IN-STORE PURCHASE.

 

 

HOW DOES IT WORK?

ACCESS TO THE TICKET PRESALE WILL BE AVAILABLE ONLINE ONLY. YOUR ACCESS CODE AND INSTRUCTIONS FOR ACCESSING THE PRESALE WILL BE SENT TO YOU BY EMAIL (SEE "HOW WILL I RECEIVE MY PRESALE ACCESS CODE?"), WHICH WILL INCLUDE THE DATES AND TIMES OF THE PRESALE PERIOD. PRESALE ACCESS CODES ARE ONLY VALID DURING THE PRESALE PERIOD. ONLY ONE CODE IS ALLOWED PER ORDER AND PER CUSTOMER.

 

 

 

HOW WILL I GET MY PRESALE ACCESS CODE?

IF YOU PLACED AN ORDER THAT INCLUDED PRESALE ACCESS, YOU WILL RECEIVE YOUR PRESALE ACCESS CODE AND INSTRUCTIONS ON HOW TO REDEEM IT BY EMAIL, EITHER IN A SEPARATE EMAIL OR IN YOUR ORDER CONFIRMATION EMAIL. IF YOU HAVE NOT RECEIVED IT, PLEASE CHECK YOUR SPAM FOLDER BEFORE CONTACTING US FOR HELP.

 

 

 

HOW MANY TICKETS CAN I BUY IN A PRESALE?

THIS VARIES DEPENDING ON THE EVENT. CHECK YOUR EMAIL, TICKETING PROVIDER (EG. TICKETMASTER) OR SHOWCASE FOR DETAILS.

 

 

MY PRESALE CODE IS NOT VALID. WHAT SHOULD I DO?

PLEASE CHECK THAT YOU HAVE ENTERED YOUR PRESALE CODE CORRECTLY AS IT MAY BE CASE SENSITIVE. IF IT STILL DOESN'T WORK, CONTACT US ASAP AND WE WILL DO OUR BEST TO HELP YOU!

 

WHAT IS THE REFUND POLICY FOR ORDERS CONTAINING ACCESS TO PRESALE TICKETS?

ALL PRESALE TICKET SALES ARE FINAL. THERE WILL BE NO REFUNDS, EXCHANGES OR NAME TRANSFER UNDER ANY CIRCUMSTANCES. PLEASE SEE OUR TERMS AND CONDITIONS FOR MORE INFORMATION.

PLEASE NOTE THAT ACCESS TO PRESALE TICKETS DOES NOT GUARANTEE TICKETS (SEE "WHAT IS ACCESS TO PRESALE TICKETS").

 

 

LIMITED EDITION ITEMS

CAN I EXCHANGE MY LIMITED EDITION ITEM?

DUE TO THE LIMITED EDITION NATURE OF THESE ITEMS, WE CANNOT ACCEPT EXCHANGES ON ITEMS SOLD AS LIMITED EDITIONS.

 

 

MY LIMITED EDITION ORDER HAS BEEN SHIPPED BUT HAS NOT ARRIVED DUE TO A SHIPPING ERROR. HOW CAN I GET MY ITEM BACK?

IF YOUR PACKAGE IS RETURNED TO OUR WAREHOUSE DUE TO A SHIPPING ERROR, WE WILL CONTACT YOU FOR AN UPDATED ADDRESS VIA THE EMAIL PROVIDED WITH YOUR SHIPPING INFORMATION. IF WE DO NOT RECEIVE A RESPONSE WITHIN 5 BUSINESS DAYS, WE RESERVE THE RIGHT TO REFUND YOUR ORDER.